• MIS
  • Orangeburg, SC, USA
  • Salary
  • Full Time

Full Benefits

Helpdesk Technician

Job Overview:

To provide helpdesk technical support for our users, assisting them with hardware and software problems via phone, email, or onsite.

Essential Functions and Tasks:

  • Troubleshoot and debug problems reported by users.
  • Open and appropriately assign work orders with complete details.
  • Effectively communicate with users, peers, and supervisors to resolve issues.
  • Provision and deploy computer equipment/other hardware in a timely fashion.
  • Configure and deploy desktop and label printers in a timely fashion.
  • Accurately order equipment requested from peers and users in a timely fashion.
  • Accurately assign folder access to network files.
  • Configure, deploy and effectively use various applications in the company.
  • Create, update, and maintain documentation in team wiki.


     The ideal candidate will demonstrate:

  • Excellent verbal and written communication skills.
  • Strong organizational skills and the ability to prioritize.
  • Flexibility/Adaptability in planning and execution of tasks.
  • Excellent troubleshooting and problem solving skills.
  • A sense of urgency with respect to key users, projects, and initiatives.
  • Self-motivation and ambition in continuing education.
  • Attention to detail in documentation of issues and resolutions.
  • Professionalism and a customer service oriented personality.        
  • Ability to work efficiently and effectively, alone and with peers.                             

Preferred Skills & Experience:

  • Microsoft Desktop and Server OS.
  • Microsoft Office (Word, Excel, Outlook, PowerPoint)­.
  • Linux OS.
  • Mac OS.
  • Basic network knowledge.

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